---
title: "Troubleshooting Guide"
canonical: "https://docs.pbs.org/space/DLM/3578876/Troubleshooting%20Guide"
format: markdown
---
<details>
<summary>I am adding a video in two different languages but only one version appears in my resource.</summary>

You must check the "Is alternate language primary" checkbox in the primary video asset in order for both versions to show on the resource.
</details>

<details>
<summary>I clicked the "Is alternate language primary" checkbox on my supporting material but only one version appears in the asset.</summary>

You must create a separate asset for each supporting material file.  For example, if you have a PDF in both English and in Spanish you must create two separate assets with two unique titles and add them to the resource as two separate assets.
</details>

<details>
<summary>My published resource does not appear online</summary>

There could be multiple reasons why this is happening.  Here are some things to look for:

- Be sure your expiration date is set to a day in the future.  If the expiration date for your asset or resource is set for a day that has already passed it will not appear online.
- Be sure "Is primary" is checked in the Media section of your [asset](https://docs.pbs.org/display/DLM/How+to+Create+an+Asset#HowtoCreateanAsset-Howtoaddmedia).
</details>

:question_mark: **Didn't find a solution to your problem?**  Contact the** **[**PBS LearningMedia team**](mailto:pbslm.mc@pbs.org?subject=Advisor%20Help).