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What is PBS Account?

PBS account provides a way for you to establish a unique PBS profile and maintain a singular identity across all PBS ecosystems. PBS account may be used to access PBS products like COVE and Merlin.

Important things to remember

  • PBS account is required to access the Merlin Admin Tool.
  • Newly created accounts will not have immediate access to the admin tool.
  • PBS must update account permissions for all new accounts before you can add content to Merlin.
  • Once PBS has received your username(s), you will be set up in Merlin (for stations, your station group will be set up). You will then receive a confirmation email letting you know that access to the Merlin admin tool has been granted and you may begin adding content to the database.

(info) Stations can have additional PBS accounts created for a station group within Merlin by sending an email to and include the PBS usernames that need to be added.

How to create a PBS account

Figure 1


  • Type your first name and last name in the textboxes provided (Figure 2.1).
  • In the Email textbox, type the email address you want to use for this account then type it again in the Confirm Email textbox (Figure 2.2). 
  • In the Password textbox, type the password you want to use for this account then type the same password again in the Password Confirmation textbox (Figure 2.3). (warning) Your password must contain at least one uppercase letter.  See tips on creating a strong password

  • Type the zip code associated with the area of your business (Figure 2.4).
  • Click the checkbox stating that you agree with PBS policies and have read and understand the privacy policy and terms of use (Figure 2.5).
  • Click Register (Figure 2.6).

(info) Click the Keep me logged in checkbox if you would like Merlin to keep you signed in to your account each time you return to the site (Figure 2.7).

Figure 2

  • Go to the inbox of the email account with which you registered.  Open the email message from and click or copy the link provided (Figure 3).  This link confirms the email address you used when registering.

Figure 3

  • Paste the link into a browser window (Figure 4.1).
  • A message appears confirming that your account has been verified and you are a registered user (Figure 4.2).

You now have a PBS account and can log in to the PBS Confluence site.  For users who need to access Create a PBS Account, follow the rest of the instructions on this page.

Figure 4

At this point you must have administrative permissions assigned to your account in order to use Merlin.  To achieve this:

Figure 5


  • Type your email address and your password in the textboxes provided (Figure 6.1). (warning) You must use the same email address and password that you used when creating your account.
  • Click the Keep me logged in checkbox to remain logged in to Merlin each time you return to the Merlin site (Figure 6.2).
  • Click Log In (Figure 6.3).

Figure 6


  • If you arrive at the following screen showing that you are already logged in, click Continue (Figure 7.1).
  • If someone else is logged in, click the link Not <username>, and login as you normally would (Figure 7.2).

Figure 7


How to create a strong password

A strong password:

  • is at least eight characters long.

  • does not contain your user name, real name, or company name.

  • does not contain a complete word.

  • is significantly different from previous passwords.

  • contains characters including:

    • Uppercase letters: A, B, C
    • Lowercase letters: a, b, c
    • Numbers: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9
    • Keyboard symbols:  ' ~ ! @ # $ % ^ & * ( ) _ + - = { } [ ] | \ : ; " ' < > , . ? /

A password might meet all the criteria above and still be a weak password. For example, Hello2U! meets all the criteria for a strong password listed above, but is still weak because it contains a complete word. H3ll0 2 U! is a stronger alternative because it replaces some of the letters in the complete word with numbers and also includes spaces.

Tips for remembering your password:

  • Create an acronym from an easy-to-remember piece of information.

  • Substitute numbers and symbols for letters and words in an easy-to-remember phrase.  Example: Pick a phrase that is meaningful to you, such as I love winter. Using that phrase as your guide, you might use 1l0v3w1nT3r for your password.

(warning) If you feel you must write down your password in order to remember it, make sure you don't label it as your password, and keep it in a safe place.