Over the weekend a number of COVE videos disappeared from the PBS Video portal and stopped working in the Partner Player on producer websites. This error was the result of a bug in the back-end media management system of COVE ( also known as "thePlatform"). We believe this bug arose some time on Saturday afternoon.
The videos were not erased/deleted. Only the metadata about what program each video is assigned to was lost.
Without this data the videos cannot be played in either the PBS Video portal or the COVE Partner Player on your website and they will not show up in your COVE Admin Tool account. They are in the system though and there is no need to re-ingest them or republish them.
We are working on reassigning these videos to their respective programs and we hope to have that work completed by the end of today. This will ensure that your videos will play again in the Partner Player and the PBS Video portal and appear in your list of videos in the COVE Admin Tool.
The programs affected were:
- Antiques Roadshow
- Austin City Limits
- Great Performances
- History Detectives
- Tavis Smiley
In most cases only a few videos from each program lost their data. This outage did not affect large amounts of content from any one program.
Unfortunately the program categories each of these videos were assigned to were also lost. We will be reassigning for you as well and hope to have that work completed by the end of this week.
It does not appear that any other data (e.g. title, description, ect.) was lost for these videos.
This was a particularly bad occurrence of an issue that we have seen crop up occasionally in recent months. We are disappointed with our vendor's performance and are working closely with them to ensure it doesn't happen again.
If in the unlikely event that it does occur again we could use your help documenting it. If you notice that any of your videos stop playing in your website, while simultaneously disappearing from your COVE Admin Account and portal Program Page it is likely this same issue and we would greatly appreciate it if you would let us know through a JIRA ticket.
We apologize for this inconvenience. Please let your program manager or your COVE liaison, Dan Haggerty (email@example.com), know if you have any questions, concern or would like a list of your videos that were affected.
UPDATE at 5:15pm on 10/3/11. All videos should be working in the Partner Player and in the PBS Video portal. All of the affected videos have had their program data reassigned. The team will now begin work on reassigning the program categories for all of these videos.
UPDATE at 4:00pm on 10/31/11. All missing program categories have now been reassigned by our team.