Ingest Problems

Some producers may have experienced problems ingesting content into the COVE Admin Tool yesterday afternoon (May 4th, 2010).This was a temporary problem that occurred in back-end infrastructure of COVE.

Apparently another customer of thePlatform (COVE's media management system) clogged up the ingest queue and thus delayed all ingest for all customers.  Details are pending, but thePlatform assures us they have taken steps to prevent this in the future. 

The exact time range for this problem was from 2pm EDT to 10pm EDT.  While videos may have ingested during that time, results were spotty at best and often failed to ingest.

Expiration Date Bug

Currently when a users sets the expiration date to "never" for a video in the COVE Admin Tool (Step 2 of the episode metadata form) the system sets the date to October 21, 2012. This is a bug that we are aware of and are currently working on. We hope to have this fixed as soon as possible.

Please feel free to contact myself or your program manager if you have any questions.

-Dan Haggerty