Logging in

If you are having problems logging in to the Curate console, file a ticket in our support portal. Please thoroughly explain the issues you are having so we can help you more quickly. Screenshots are also helpful.

General information

File a ticket in our support portal. Please thoroughly explain the issues you are having so we can help you more quickly. Screenshots are also helpful.

Yes. If you do not see all of the content to which you should have access, please file a support ticket

If you find that your show is not listed in the Curate console, please file a support ticket and detail what shows you expect to see.

Currently you cannot preview your content in a browser. Please don't let that stop you from adding content! Adding a preview feature is on our roadmap so stay tuned.

Yes. You will be able to include full episodes, clips, previews, photo galleries, a description, and times and dates the show airs.

Show items that are carried over automatically from Media Manager include:

  • Video
  • Video description
  • Funder text
  • Officialwebsite link that links to your website
  • Full episodes
  • Clips
  • Previews
This means you do not have to worry about adding these items to Curate.
No. You need to go to the Media Manager console to upload videos and web objects.

No. For now, you must manage your video portal through the Media Manager console. This will change when station video portals launch on the new platform. There is no date for the launch yet.

If you have a schedule that is due to go live on a future date, you must go to that date to view the schedule. View dates by clicking the textbox or Select Date button in the upper left side of the screen.

Scheduling

You can schedule items to change as often as you like. You can schedule a homepage item to change every few seconds if you want.

Stations can program:

  • One of five of the featured carousel images in the PBS.org HomePage HeroCarousel.
  • Station contact information in the PBS.org Header Station Links module.
  • Up to 15 local videos in the PBS.org Videolanding Local Videos module.
  • Up to five social media links with the PBS.org HomePage Social Media Hashtags module.
  • Up to five videos on the Shows page using the PBS.org HomePage Shows module.
Only collections that are scheduled for the current day and time will go live automatically. Collections that are scheduled for future dates will stay Published until the scheduled day and time arrives, at which point they will go live automatically.
If you choose not to program your Shows page, it will populate automatically with most recent shows.

No. Only schedules that are in DRAFT or PUBLISHED mode can be deleted. To remove the LIVE schedule, you must create a new schedule and make it LIVE to replace the current LIVE schedule.

No. You need to use the Media Manager console to upload videos and web objects.

Collection requirements

Field
Required specs
Where it appears
Required ((tick) Yes (error) No)
You can add only one Broadcast Information collection to your Show page. You can add only one item in your collection.
Broadcast timeOpen text. Maximum 30 characters, including spaces

Search results page

Show page


(error)
Field
Item Type
Required specs
Where it appears
Required ((tick) Yes (error) No)
Only one Flexible Promo collection is allowed on a Show page.
Content typeText30 characters, including spaces
(tick)
Curated imageJPG Image
  • Maximum: 632 x 411 
  • Minimum: 369 x 240
  • Image should be 1264x822 for retina
  • JPG

(tick)
TitleOpen Text40 characters, including spaces
(tick)
DescriptionOpen Text314 characters, including spaces
(tick)
Call to actionOpen Text24 characters, including spaces
(tick)
URLURLFull URL (Example: http://www.pbs.org/show/transcontinental-railroad) N/A(tick)
FieldRequired specsWhere it appearsRequired ((tick) Yes (error) No)
Only one Promoted Link collection is allowed on a Show page.
Sample Content Link TextMax. 34 characters


(tick)
Sample Content URL

Full URL including http://

Example: http://www.pbs.org/show/mercy-street

N/A(tick)
Image822 pixels wide by 523 pixels high
(tick)
Field
Required specs
Where it appears
Required ((tick) Yes (error) No)
Only one Social Media Hashtags collection can be added to your Show page. You can add up to seven (7) hashtags in one collection.
HashtagText - Valid Twitter hashtag


(error)
Field
Item Type
Maximum characters allowed
Required ((tick) Yes (error) No)
At least one item is required.
Link Text 1Open Text26 characters, including spaces(tick)
Link URL 1URLN/A (only required if Link Text 1 entered)(tick)
Link Text 2Open Text26 characters, including spaces(error)
Link URL 2URLN/A (only required if Link Text 2 entered)(error)
Link Text 3Open Text26 characters, including spaces(error)
Link URL 3URLN/A (only required if Link Text 3 entered)(error)
Link Text 4Open Text26 characters, including spaces(error)
Link URL 4URLN/A (only required if Link Text 4 entered)(error)
Link Text 5Open Text26 characters, including spaces(error)
Link URL 5URLN/A (only required if Link Text 5 entered)(error)
FieldItem TypeRequired specsWhere it appearsRequired ((tick) Yes (error) No)
You can add only one Carousel collection to your Show page. You can add up to five videos in one collection.

Hero Image

Image
  • Maximum image size: 2560 x 995.56
  • Minimum image size: 1920 x 1080
  • Aspect Ratio: 16:9
  • No Text

 

(tick)
Show logoImage
  • Maximum image size: 1000 x 500
  • Minimum image size: 140x70
  • Aspect Ratio: 2:1
 

(tick)

(if Title is not used) 

TitleImage30 Characters, including spaces 

(tick)

(if Show logo is not used)

SubtitleOpen Text30 characters including spaces (error)
DescriptionOpen Text82 characters including spaces

 

(error)
Carousel URL LinkURL  (tick)
Call to Action TextOpen Text44 characters including spaces (error)
Call to Action LinkURL  (error)